Returns Policy
Due to the custom nature of original art, refunds, returns or exchanges are not accepted. Please ask any questions here:- illustratingrain@gmail.com prior to purchasing.
All images are photographed as close to the colour values as possible. Due to differences in screen resolution please request further images or videos of the artwork at illustratingrain@gmail.com, to verify colours before purchase if you are unsure.
If you wish to return a reproduction print. We are more than happy to exchange a print for you. The cost of shipping we paid to deliver will be deducted from the refund and the shipping for the new print will be at cost to the buyer.
Please open and check your prints immediately upon receiving them. We accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt! Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 13th, as we fulfill exchange requests only after receiving the returned print.
Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Items that are sent tracked are the responsibility of the buyer to track. In all instances where the item has had attempted deliveries and is returned to sender, the item can be shipped out again for the fee of the shipping.
If your item has not been received within two months and the tracking has stated the item is lost, then a full refund or exchange will be be given.
Please email illustratingrain@gmail.com if you have any questions about your order, and we will work with you to sort out any issues!